At Medipharm, we are committed to ensuring your satisfaction with every purchase. Please review our Return & Exchange Policy below:

Eligibility for Returns and Exchanges

1. Prescription Medications:
   • Due to legal and safety regulations, prescription medications are non-returnable and non-refundable unless there is a dispensing error or the product is defective.
2. Over-the-Counter Products:
   • Unopened, unused, and undamaged products may be returned or exchanged within 1-14 days] of purchase with proof of purchase.
3. Defective or Damaged Items:
   • If you receive a defective or damaged item, please notify us within 7days for a replacement or refund.

Conditions for Returns and Exchanges

• The item must be in its original packaging and condition.
• A valid receipt or proof of purchase is required for all returns and exchanges.
• Items marked as “final sale” or “non-returnable” are not eligible for return or exchange.

Refund Process

• Refunds will be processed to the original payment method used at the time of purchase.
• Please allow 7-14 business days for the refund to reflect in your account.

How to Initiate a Return or Exchange

1. In-Store:
   • Visit your nearest Medipharm location with the item and proof of purchase.
2. Online Orders:
   • Contact our customer service team at info@medipharm.uk/+44 7536 679798to initiate the return or exchange process.
   • Follow the instructions provided for shipping the item back to us.

Non-Returnable Items

• Opened or partially used medications.
• Items without original packaging or proof of purchase.
• Perishable goods or products marked as “non-returnable.”

Contact Us

For any questions or assistance with your return or exchange, please reach out to our customer support team:

• Email:info@medipharm.uk
• Phone: +44 7536 679798

We strive to make every experience with Medipharm a positive one. Thank you for your trust in our products and services!